The concept of patients as consumers is revolutionizing the healthcare world and impacting processes, priorities and profitability. While clinical staff are most closely associated with patient care, safety and satisfaction, the physical environment and maintenance professionals also play a critical role. But, to make and showcase the connection between the two, you need proper processes, technology and reporting in place.
In a world where consumer is king and HCAHPS survey scores are directly tied to a hospital's bottom line, patient satisfaction should be a team effort. Watch our on-demand webinar to learn how you can leverage technology to elevate your maintenance team's role within patient care.
